One of my clients recently ran into this problem with her
GoDaddy e-commerce web site and I thought this probably impacts
several other small businesses. The client has no physical store
but three means of distributing her baked goods in a smallish
mid western city, in store pickup(third party), Farmers Market,
and local delivery.
Problem Description #1: Her clients sometimes place orders through
the "Contact Us" form and the message is at risk to be missed.
Fix: I entered text within the "Contact Us" data entry box asking them
to please order through the "Shopping Cart". I then added the same
message directly next to the "Contact Us" data entry box and
linked the words "Shopping Cart" to the shopping page.
The "Contact Us" data entry box does not allow linking at this time.
Problem Description #2: The Baker would like to have her clients explicitly
specify their pickup or delivery needs.
Fix #1: Add "Special Instructions" data entry box to the second step of the order
process. Add text to the product pages explaining that customers add their
pickup or delivery needs in the "Special Instruction" box.
Fix #2: Go to Store/Products and create options within each product to
include a client selection for pickup or delivery method. This is the most time
consuming "fix" especially if there are a lot of products.
Ping me if you need to know the exact steps or would like screen shots?
Thanks for taking a look and leave a comment if you know an alternative method.
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